Rob Spence

Over thirteen years experience in the Tech space with an extensive background in Linux, Accessibility/Assistive Technologies, Communications, User Support/Experience, Learning & Development, Project Management, Technical Writing, Mentorship, and Mental Health Advocacy.

LinkedIn  |  GitHub


Robinhood, Remote, IL — Senior Operations Engineer

MAY 2022 - SEPTEMBER 2023

● Employee Experience Lead

● CorpEng Internal Communications and Documentation Lead

● Developed cross-team persona models for org-wide initiatives.

● Co-led successful rollout of company-wide AI support bot and developed knowledge ingestion policy/procedure.

● Developed and led multiple company-wide User Acceptance Testing initiatives. 

Red Canary, Remote, FL — Technical Support Engineer

AUGUST 2021 - MAY 2022

● Trusted partner on product functionality for customers and third-party vendors.

● Created Product Support and Known Issue documentation.

● Liaised with internal and external partner teams.

Google, New York, NY — Corporate Operations Engineer


● Support Team subject matter expert and global escalation point for Linux and Accessibility-related issues.

● Created, led, and facilitated a week-long global cross-team Linux training curriculum for internal support residents. Trained additional facilitators to ensure instructor coverage and availability.

● Developed and maintained globally utilized Linux support tools, training, and documentation.

● Developed and deployed Linux support and Accessibility improvements.

● Developed and led multiple global internal Linux Platform and Linux Professional Institute Certification (LPIC) training curriculums.

● Led formation of a support escalation and advocacy team for Accessibility, driving creation of a dedicated Accessibility Support role.

● Created, organized, and led the first ever global platform support service team summit.

● Led and advocated for global morale, psychological safety, and well-being improvement projects and initiatives. 

● Trained and mentored new CorpEng Internal Support teammates.

Google, Ann Arbor, MI Corporate Engineering Support Tech


● Provided global internal remote support for services and applications on all major operating systems.

● Worked with managers and service owners to implement procedural and program-level changes.

Created and led weekly Linux learning newsletter: "The Weekly Bash"

● Organized team-building events.

UF Health, Gainesville, FL IT Specialist

APRIL 2010 - MAY 2014

● Provided comprehensive IT support for faculty, staff, and students.

● Support Team subject matter expert for Linux-related issues.

● Managed machines in Microsoft Active Directory / Group Policy.

● Maintained up-to-date registry of machines in IPAM.

● Liaised with hardware and software companies.

● Assisted with college-wide Windows XP to Windows 7 migration.



OS: Debian and RHEL-Based Linux Distributions, MacOS, Windows, ChromeOS, iOS/Android-Based Mobile Operating Systems

Additional Skills & Experience: Shell Scripting, Assistive Technologies, Technical Writing, Internal Communications, Learning & Development, Instructional Design, Agile Methodology, Project Management, EDR/MDR Services, Persona Development, ITIL, User Acceptance Testing (UAT), Prompt Engineering, Network Support, Active Directory, Containerization

Certifications & Badges

Google Cloud Skills Boost Badges

Credly Badges

Mental Health First Aid USA
National Council for Mental Wellbeing
AUGUST 2019 - AUGUST 2021


Santa Fe College, Gainesville, FL — Independent Studies

2012 - 2013

● Courses in SQL, HTML5, C++, Objective-C / iOS App Development

University of Florida, Gainesville, FL — BA Religious Studies

2007 - 2010

● Activities & Societies: Japanese Club

Broward College, Davie, FL — AA General Studies / Humanities

2004 - 2007

● Activities & Societies: Phi Theta Kappa Honors Society


DebConf 18 - The Debian Developer Conference

2018 - Hsinchu, Taiwan (Website)

● Representing Google's gLinux Team + Service Team

DebConf 17 - The Debian Developer Conference

2017 - Montreal, Canada (Website)

Representing Google's gLinux Team + Service Team

Volunteering & Non-Profit

(2023 - Present)
● Volunteer

Wayward Council
(2008 - 2012)
● Storefront Volunteer
● Event Organizer / Promoter
● IT / Web Designer



English (Fluent / Native Speaker)

Japanese (Elementary Level)

Hobbies & Clubs

Writing (Fiction, Poetry), Stationery, Bullet Journaling, Horology/Watches, Reading, Playing Ukulele, Zines, Self-Hosting, Fortune Cookie Fortune Collecting

Zine Club Chicago
(2023 - PRESENT)